Mentoring terms of sale

This is a translation of the French terms of sale, which are the reference version.

Version of 12 November 2026.

Seller

UX Matcha, single-member limited liability company (EURL) with share capital of €1,000, registered with the La Roche-sur-Yon Trade and Companies Register (RCS) under number 930 412 671. EU VAT number: FR72930412671.

The postal address and phone number are in the legal notice.

Contact: hello@uxmatcha.com.

Private individual or company

Mentoring is open to 2 types of clients:

• you book as a private individual and pay yourself: you are a consumer, within the meaning of the French Consumer Code;
• you book for your company, which pays for the session (your employer or your own business): you are a business client.

The rules are the same for everyone, except on the following points, flagged below:

• the right of withdrawal, for private individuals only;
• the invoice, made out to the company when it pays;
• late payment penalties, which apply between businesses;
• the liability cap, which only applies to a company;
• mediation, for private individuals only;
• the competent court.

For a company, these terms are the sole basis of the business relationship (article L441-1 of the French Commercial Code).

For a private individual, they also provide the information to know before buying (articles L111-1 and L221-5 of the French Consumer Code).

Service

1:1 mentoring is a 60-minute video call with Linh-Dan Tran, on a design or digital accessibility topic of your choice.

It comes in 2 packages: 1 session, or 3 sessions.

The price of each package is shown including VAT on the 1:1 mentoring page and at checkout.

The video call link comes in the booking confirmation email.

Commitment

UX Matcha commits to holding every booked session, at the scheduled time and for the scheduled length.

The advice given in a session does not guarantee a result. You remain free to apply it, and responsible for what you do with it.

Liability

For a business client, UX Matcha's liability is limited to the price paid for the session concerned, except in the event of gross negligence or wilful misconduct.

For a private individual, no such limit applies.

Booking and payment

You first fill in the questionnaire on the site, then pick a slot in the Cal.com calendar.

A session must be booked at least 2 days ahead, to leave time to read your answers.

Payment is made by card at the time of booking, through Stripe.

Before paying, you accept these terms by ticking the box in the booking form.

The version that applies is the one online on the day you book: a later change does not affect a booking already paid for.

The contract is concluded on payment.

The confirmation email sums up the session, your answers and the boxes ticked during booking.

With the 3-session package, you book the 1st session at checkout, then each of the next 2 with the link sent after the previous session.

The 3 sessions take place within 4 months of payment. A session not booked within that time is lost, unless UX Matcha offered no free slot: the period is then extended accordingly.

Invoice

UX Matcha sends you an invoice by email after payment.

If your company pays, give its company name, address and VAT number in the booking form: the invoice is made out to it.

The price is paid in full at booking, with no payment period.

Between businesses, French law still requires stating that late payment would incur penalties at the European Central Bank rate plus 10 points, and a fixed €40 recovery fee (articles L441-10 and D441-5 of the French Commercial Code).

Cancelling and rescheduling

You can cancel a session up to 24 hours before it starts, with the link in the confirmation email: the price paid is refunded in full.

After that, or if you do not show up, the session is due.

If you arrive late, the session still ends at the scheduled time.

After 15 minutes without news from you, the session counts as a no-show and is due.

If UX Matcha is late, the lost time is made up, at the end of the session or in another slot.

You can also move a session with the link in the confirmation email, to a slot that is still free.

If UX Matcha cancels a session, the price paid is always refunded in full.

If the video call does not work, because of a tool outage or UX Matcha's connection, the session is moved free of charge to a free slot. If no new slot suits you, it is refunded.

Right of withdrawal

If you book as a private individual, you have 14 days after payment to withdraw, without giving a reason.

If you book for your company, the right of withdrawal does not apply.

Session during the withdrawal period

A session can take place within 14 days of payment.

A required box in the booking then asks you to confirm 2 things: you want the session to take place before the end of the period, and you know you lose the right of withdrawal once the service is fully performed.

1-session package: the right of withdrawal ends once the session has taken place.

3-session package: if you withdraw after 1 or 2 sessions, you only pay for the sessions held, at one third of the package price each, and the rest is refunded.

How to withdraw

The Withdraw from the contract here form is available for the whole period.

You immediately get an acknowledgement of receipt by email, with the date, time and content of your request.

You can also send the model below, or any clear statement of your decision, to hello@uxmatcha.com.

Refund

UX Matcha refunds you no later than 14 days after receiving your decision, to the card used for payment and free of charge.

Model withdrawal form

Only fill in and return this form if you wish to withdraw from the contract.

To: UX Matcha, hello@uxmatcha.com, postal address in the legal notice.

I hereby give notice that I withdraw from my contract for the provision of the following service:

Ordered on:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is sent on paper):

Date:

Confidentiality

What is said during a session stays confidential, on both sides. UX Matcha does not share your questions, or what you say about your company or projects, unless required by law or with your written consent.

A session is never recorded without the agreement of both people.

Materials

The templates, examples and documents shared during or after a session remain the property of UX Matcha. You can use them for your own work, but not distribute or resell them.

Disputes and mediation

If you disagree with something, first write to hello@uxmatcha.com so we can find a solution together.

If you are a private individual and no solution is found after writing to us, you can use consumer mediation free of charge with CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice):

• address: 49 rue de Ponthieu, 75008 Paris, France;
• phone: +33 1 89 47 00 14;
• website: www.cm2c.net/declarer-un-litige.php↗ (external site);
• email: litiges@cm2c.net.

These terms are governed by French law.

If you book for your company, the courts with jurisdiction over UX Matcha's registered office are competent. If you book as a private individual, you can go to the court designated by the French Code of Civil Procedure, or the court of the place where you lived when you booked.

Personal data

How your data is used for mentoring is described in the legal notice.